# Complete KYC



Why KYC Is Required [#why-kyc-is-required]

KYC (Know Your Customer) verification is mandatory for:

* Staking ALKIMI tokens
* Claiming rewards from protocol fees
* Accessing full Alkimi Labs features

This requirement ensures regulatory compliance, prevents fraud, and protects the community.

Prerequisites [#prerequisites]

* Must be 18 years or older
* Valid government-issued ID from an eligible country
* Desktop computer with camera (or mobile device for document scanning)
* 5-10 minutes to complete the process

Accepted Documents [#accepted-documents]

* Passport
* National ID card
* Driver's licence
* Government-issued residence permit

Accepted documents vary by country. Check the dropdown menu during verification for your country's specific requirements.

Step-by-Step KYC Process [#step-by-step-kyc-process]

Step 1: Access KYC Verification [#step-1-access-kyc-verification]

1. Log into Alkimi Labs at [labs.alkimi.org](https://labs.alkimi.org)
2. Navigate to User → Personal Information
3. Click "Verify" to start the verification process
4. The Onfido verification window will open

Step 2: Select Your Country [#step-2-select-your-country]

1. Choose your country from the dropdown menu
2. Only countries listed are eligible
3. The system will show accepted document types for your country

Step 3: Choose Document Type [#step-3-choose-document-type]

1. Select the ID document you'll be using
2. Ensure the document is valid (not expired)
3. The document must match the type you select

Step 4: Photograph Your Document [#step-4-photograph-your-document]

1. Follow on-screen instructions carefully
2. Ensure good lighting and a clear image
3. Capture the entire document with all corners visible
4. Avoid glare, shadows, or blur
5. Both sides of the document may be required

Step 5: Complete Liveness Check [#step-5-complete-liveness-check]

1. Position your face in the frame as prompted
2. Slowly turn your head to each side as instructed
3. This step verifies you're not a bot
4. Follow all movement instructions precisely

Step 6: Submit Verification [#step-6-submit-verification]

1. Review all information for accuracy
2. Submit for processing
3. Typical processing time is minutes to a few hours
4. You'll receive email confirmation when approved

Common Rejection Reasons [#common-rejection-reasons]

Document issues [#document-issues]

* Selected document type doesn't match uploaded document
* Document is expired or damaged
* Photo is blurry or has glare
* Document edges are cut off
* Wrong document for your country

Photo issues [#photo-issues]

* Image too dark or overexposed
* Document not fully visible
* Glare obscuring information
* Photo taken at an angle
* Document appears edited or altered

Liveness check failures [#liveness-check-failures]

* Face not clearly visible
* Failed to follow movement instructions
* Multiple people in frame
* Poor lighting conditions
* Wearing accessories that obscure face

After Approval [#after-approval]

* Full access to staking features is unlocked
* You can claim all eligible rewards
* No further verification is needed unless requested

Important Notes [#important-notes]

* All users must complete new KYC with the updated provider
* Previous verifications from the old system are not valid
* KYC data is encrypted and securely stored
* Alkimi never shares your personal information
* Support cannot bypass KYC requirements